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Real Reviews

What real people said independently on Google.

Google customer validated rating

2 months ago

Lucas was very knowledgeable and helpful. I bought 2 Aqua Lava - 1400W wall hung Japanese Smart Toilet Bidets. They arrived very quickly and were very well packed. I spotted a very minor problem with some slightly deformed seat buffers. I think it happened during manufacture but really wasn't an issue. Lucas sent replacements by express delivery and they arrived within 24 hours. Both Aqua Lava bidets work well and I am very happy with their performance. The air dry could be a little better but is adequate. I would recommend these as they are good value. The missing features such as heated seat and auto lifting seat are not something I miss. I usually turned off auto-lift in Japan anyway as it was sometimes a little sensitive. The lid would open when you were passing or even hit you on the head if you bent down to clean the unit.

a month ago

Fantastic service from Bevan and Lucas. The help me decide on what product suited my requirements, in addition to giving advice on what was required for installation. Due to their competitive pricing and great service, I returned again the following day to purchase more equipment. Glad my wife found them. I can recommend them highly. Thank you.

a month ago

We have had two bidet toilet seats for several years and when one of them stopped working correctly we rang to see if they could be serviced. We were told we could ship them to them or drop them off. As we were heading to Yorkshire from Berkshire for the weekend we decided to drop them off and collect on the way back. When we dropped them off on Friday morning, we explained the possible problems and they said they'd have a look and contact us if there were any problems and we said we'd be back on Tuesday morning to collect them. On our way back our plans changed and we asked if we could collect them by 5pm, half an hour after they were due to close. They very kindly agreed to stay open until we got there and Bevan then showed us that they were both in full working order and explained what had been changed on one of them. I greatly appreciated their flexibility to stay open until we could get there as otherwise we would have had to double back the following day or get them delivered back to us. Bevan and his colleagues went above and beyond and I certainly recommend Kaizen Solutions for both the products they supply and the aftersales customer service, absolutely great.

4 months ago

I ordered a Bidet toilet one afternoon and it was delivered next day. Lucas was the person I spoke to and he could not have been more helpful. My plumber said all the fitting instructions were very clear and he was impressed with the quality of the fittings. It is amazing toilet and bidet, easy to use and clean. I cannot say other than it’s 5 stars.

3 months ago

I bought my first Bidet Shower about 16 or 17 years ago from this company. Unfortunately I live in a very hard water area and recently found it wasn't working quite as efficiently as usual. My plumber,who had fitted it all those years ago, said it was heavily affected by limescale. I spoke with Mr Bevan at the Company and he sent details of how to return it for repair. I am very elderly, live on my own and couldn't cope with the complications of arranging to have it removed, packed up, finding a carrier and then having it fitted again, so I have bought a replacement. It arrive very promptly though I had to wait for my plumber. I did have to phone the company again and spoke to Mr. christie because it wasn't working! Neither I, nor my plumber had noticed the little switch at the back of the seat to turn it on!! Everything is O.K. now and I can only thank these two gentlemen for their patience and politeness. I would say though that I do prefer my original one. It had a few more funtions and I found the remote easier to use. However I understand that model has been discontinued and at least with this model one can buy from the Company an anti-limescale preparation to use against the hard water.