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Real Reviews

What real people said independently on Google.

4.9
Google customer validated rating

4 weeks ago

Having invested in a Aqua Lava bidet toilet from Kaizen solutions I have to admit it was one of best investments I have made, it’s so much more hygienic and you feel so clean and fresh, just imagine the next time there is a loo roll crisis you won’t have to rush out and fight for a roll of loo paper 🤪. The main reason I’m writing this review is that I did have a slight problem with the toilet seat cover as it stopped soft closing. I spoke to Lucas who was extremely helpful and he suggested I return the seat, he sent me a box to return the bidet seat plus a video on how to remove it (really easy) I returned it via “Parcel monkey” next day delivery Lucas’s technician resolved the issue and returned the seat next day it couldn’t have worked better. I would highly recommend this company they are not only knowledgeable in this arena but most importantly extremely helpful and customer centric. A big thank you to Lucas and his team.

3 months ago

Excellent service! After a great deal of research, I found that Kaizen had the best price online for the product I was looking for. I placed an order at 12:33, received an e-mail confirmation immediately, the item was sent out by courier the same afternoon and delivered two days later. The item was well packaged and appears of good quality. It hasn't been installed yet, so I can't comment on how well it works, but am very happy with the service supplied. Thank you.

a month ago

We are extremely pleased with our UB-7235U-UE that we ordered through Lucas. It arrived very promptly and has now been expertly fitted by Andrew as recommended by Lucas. Whole process very easy and stress free. Very good communication from both Lucas at Kaizen and Andrew the installer. Definitely 5* service.

a month ago

Great company. Very helpful and easily contactable. And thank you Andrew who came to Brighton to install. Now the bidet is used and an incredible asset…..shall be buying again from Kaizen thank you sidonie