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Real Reviews

What real people said independently on Google.

5
Google customer validated rating

a week ago

I have ordered from this company in 2019. Ordered two bidets showers and the delivery came on time. I then reordered from them but I ordered the wrong part and it was easy returns process. I would highly recommend ordering from them. The customer service is really good.

3 months ago

Lucas was very knowledgeable and helpful. I bought 2 Aqua Lava - 1400W wall hung Japanese Smart Toilet Bidets. They arrived very quickly and were very well packed. I spotted a very minor problem with some slightly deformed seat buffers. I think it happened during manufacture but really wasn't an issue. Lucas sent replacements by express delivery and they arrived within 24 hours. Both Aqua Lava bidets work well and I am very happy with their performance. The air dry could be a little better but is adequate. I would recommend these as they are good value. The missing features such as heated seat and auto lifting seat are not something I miss. I usually turned off auto-lift in Japan anyway as it was sometimes a little sensitive. The lid would open when you were passing or even hit you on the head if you bent down to clean the unit.

2 weeks ago

Amazingly prompt & superb customer service. They repaired our shower bidet when our own installer let us down. More recently the plastic inlet had been mis threaded leading to a leak & Lucas promptly replied (on a Sunday) which helped me fix it myself! Brilliant, gives us confidence that parts can be ordered when things go wrong at a reasonable cost. Highly recommend 👍

2 months ago

Fantastic service from Bevan and Lucas. The help me decide on what product suited my requirements, in addition to giving advice on what was required for installation. Due to their competitive pricing and great service, I returned again the following day to purchase more equipment. Glad my wife found them. I can recommend them highly. Thank you.

3 months ago

We have had two bidet toilet seats for several years and when one of them stopped working correctly we rang to see if they could be serviced. We were told we could ship them to them or drop them off. As we were heading to Yorkshire from Berkshire for the weekend we decided to drop them off and collect on the way back. When we dropped them off on Friday morning, we explained the possible problems and they said they'd have a look and contact us if there were any problems and we said we'd be back on Tuesday morning to collect them. On our way back our plans changed and we asked if we could collect them by 5pm, half an hour after they were due to close. They very kindly agreed to stay open until we got there and Bevan then showed us that they were both in full working order and explained what had been changed on one of them. I greatly appreciated their flexibility to stay open until we could get there as otherwise we would have had to double back the following day or get them delivered back to us. Bevan and his colleagues went above and beyond and I certainly recommend Kaizen Solutions for both the products they supply and the aftersales customer service, absolutely great.