I cannot recommend this company enough. I bought an aqua clean Mera comfort shower toilet in June’24. I was not ready to take delivery as my bathroom was being refurbished. I liaised with Lucas throughout the purchase. I told him that as I was not ready could he store the toilet until such time I was ready. Lucas was very accommodating and said that would not be a problem it could be kept at the warehouse. I kept in touch with Lucas intermittently to check that all was ok to still keep it in storage for me. Lucas was so good and said it was fine and he put my mind at rest many times. However, it took ten months until I was ready for the shower toilet (April’25)! I would just like to say a huge thank you to Lucas for his excellent customer service, efficiency and professionalism regarding this purchase. I would also like to say a big thank you to Bevan as I spoke to him a few times when Lucas was not available to take my call. Bevan answered all of my questions and was very patient. I would like to add this was such a pleasurable experience shopping with Kaizen Solutions and would not hesitate to use them again.

I cannot recommend this company highly enough. Suffice to say that this is our second purchase from them. We have the UB-6500-SE bidet which suits the needs of my disabled wife extremely well. Lucas and Bevan are both knowledgeable and helpful, and a pleasure to deal with. As others have said, 'old fashioned service', which cannot be beaten.

Fantastic customer service. Bevan was patient, informative, and gave helpful and straightforward advice. Also the best price that I found from all suppliers. Can't recommend Kaizen Solutions more.

I purchased the Aqua-Sigma UB-6500-SE bidet toilet seat from Kaizen/Bidet Showers for a disabled relative who has mobility issues. Prior to purchase I emailed Kaizen a question to which I received a helpful response from Lucas within an hour. I then placed my order and it was delivered the next day. After completing a disabled person’s VAT exemption form, I received a VAT refund the following day :-) Once the plumber installed a cold water connection point with a non-return valve, and the electrician had installed a RCD protected spur, installation of the actual seat was dead simple and can be done by anyone with DIY skills. Alternatively get the plumber to do it. I had an issue with the remote control which a call to Lucas at Kaizen promptly solved. The seat is now installed and works very well. I would highly recommend the seat and also Kaizen who were super responsive.

Bought and fitted a CTV6130 Bidet Shower with ceramic core slider trigger together with a VAL0980: Inline ceramic control valve for our ensuite toilet. We liked it so much I have repeated the purchase and fitting it into our main upstairs bathroom. The service from Kaizen was excellent. The product is of high quality and it was delivered as specified.