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Real Reviews

What real people said independently on Google.

5
Google customer validated rating

a week ago

I purchased CCP-6500-CH: Extra High Comfort Height Bidet Shower Toilet for my parents who are 96 & 95. Mum in particular was struggling to clean herself as she has carpal tunnel syndrome in both hands & rotor cuff syndrome in her shoulders. We had their bathroom & toilet converted into a wet-room and I researched which type of toilet would be best. This toilet is amazing; it washes and dries very efficiently, looks great and has the added bonus of a night light. It also has a descale function which is necessary as we live in a hard water area. Kaizen Solutions were a joy to do business with. Because of mum's disabilities she was able to claim the VAT back and Kaizen dealt with that very promptly. The delivery date was planned to suit me. I wouldn't hesitate to recommend this bidet shower toilet. It's not cheap (but a lot cheaper than some other companies) but worth every penny to my disabled parents.

a month ago

We bought a shower-bidet around 12 months ago and the plumber installed it slightly differently to the instructions! - leaving a couple of hole covers missing. A phone call to Kaizen sorted it with some spares delivered in the post the following day. After a recent stroke my wife has had to rely on using this bidet in the ground floor wet room so when we had a leak around the base of the toilet pan we urgently called out the plumber. He had massively over tightened a nut on the water filter pipe, creating the leak. I contacted Kaizen for a spare nut and they immediately sent out a new section of pipe and nuts. With little faith in the plumber after his 3 abortive visits I fitted the pipe myself and said goodbye to the plumber! - leak sorted. Kaizen were the true professionals. This level of service from a supplier simply doesn't exist these days and you usually have difficulty even getting a reply to a phone call or message from most companies, but Kaizen went the extra mile and we cannot recommend them highly enough for their service and customer support.

a month ago

BACK-TO-WALL BIDET TOILET & CONCEALED CISTERN Following a valuable telephone discussion with Lucas regarding the available bidet toilets on offer I visited Kaizen Solutions warehouse near Berkhamstead to view a range of marketed products. Lucas met me at the warehouse and personally showed me the various models on display. I was pre-warned that it was not a showroom but a display of products at the warehouse which can be viewed and handled. Lucas focused primarily on the technical and practical aspects of each model. He was very knowledgable and was able to advise on the most appropriate model for my application which was the Aqua-Lava 1400F, a floor standing back-to-wall unit requiring a seperate concealed cistern. The Aqua-Lava 1400F had the necessary functions I required (a WC with a bidet function discharging instant warm water and soft close seat) while the electrically actuated seat and cover with heated seat functions not being my priority. As it is not necessary to accommodate these extra functions within the seat in this model, the product is elegantly low-profile without the ungainly 'matcho' puffed up profile in the seat and cover of the more all-singing-and-dancing expensive makes. On full payment Kaizen reserved the in-stock Aqua-Lava unit and a Grohe concealed flushing cistern with push button flush, stored it at the warehouse for over 4 weeks at no extra cost until my builder was ready to install the units. Kaizen arranged delivery to West London by courier when requested. The delivery was on time. The Aqua-Lava was well packaged. It is worth noting that the item is relatively heavy needing two persons to move it to the 1st Floor. The installation was carried out in early October 2023 and progressed very smoothly without encountering any problems. My builder commented on the easy of installation although this was his first attempt at installing a bidet-toilet.The drainage, water and electrical services requirements are well described and suggested locations for terminations are clearly shown in the installation instructions. All accessories were complete. The Aqua-Lava bidet-toilet has now been in use for over two weeks with all funtions performing well. It is a pleasure to use, no doubt due to its simplicity. The remote control unit is easy to use once familiar with the function buttons. The basic functions can also be activated from the control knob situated on the outside of right-side hinge of the seat. Although the transaction is completed online, having access to view the products and get expert help from a live enthusiastic person before and during installation was a better experience than purchasing at numerous run-of-the mill retail outlets. It is my view that Kaizen are a reliable online retailer. Kaizen's pricing is also very competitive. I am very satisfied with the service and products provided by Kaizen Solutions and recommend them highly to any prospective buyer.

7 months ago

Excellent bidet-shower, well packaged, with fast delivery. The folks at Bidet Showers were really helpful, and this is a proper, solid product, that has been carefully selected from quality suppliers. This is not like the cheap-tat on eBay. Thanks!