a month ago
I purchased the Aqua-Sigma UB-6500-SE bidet toilet seat from Kaizen/Bidet Showers for a disabled relative who has mobility issues. Prior to purchase I emailed Kaizen a question to which I received a helpful response from Lucas within an hour. I then placed my order and it was delivered the next day. After completing a disabled person’s VAT exemption form, I received a VAT refund the following day :-) Once the plumber installed a cold water connection point with a non-return valve, and the electrician had installed a RCD protected spur, installation of the actual seat was dead simple and can be done by anyone with DIY skills. Alternatively get the plumber to do it. I had an issue with the remote control which a call to Lucas at Kaizen promptly solved. The seat is now installed and works very well. I would highly recommend the seat and also Kaizen who were super responsive.
3 weeks ago
Bought and fitted a CTV6130 Bidet Shower with ceramic core slider trigger together with a VAL0980: Inline ceramic control valve for our ensuite toilet. We liked it so much I have repeated the purchase and fitting it into our main upstairs bathroom. The service from Kaizen was excellent. The product is of high quality and it was delivered as specified.
5 months ago
Amazingly prompt & superb customer service. They repaired our shower bidet when our own installer let us down. More recently the plastic inlet had been mis threaded leading to a leak & Lucas promptly replied (on a Sunday) which helped me fix it myself! Brilliant, gives us confidence that parts can be ordered when things go wrong at a reasonable cost. Highly recommend 👍
8 months ago
Lucas was very knowledgeable and helpful. I bought 2 Aqua Lava - 1400W wall hung Japanese Smart Toilet Bidets. They arrived very quickly and were very well packed. I spotted a very minor problem with some slightly deformed seat buffers. I think it happened during manufacture but really wasn't an issue. Lucas sent replacements by express delivery and they arrived within 24 hours. Both Aqua Lava bidets work well and I am very happy with their performance. The air dry could be a little better but is adequate. I would recommend these as they are good value. The missing features such as heated seat and auto lifting seat are not something I miss. I usually turned off auto-lift in Japan anyway as it was sometimes a little sensitive. The lid would open when you were passing or even hit you on the head if you bent down to clean the unit.