We guarantee that we will not use your details for any purpose other than to prepare despatch and delivery your goods. Any personal data held by us will not be transferred out of the EEA. All information received from you will be kept completely confidential and will not be disclosed to any other party bar in the completion and delivery of your purchase. All your personal data is stored in compliance with the EU General Data Protection Regulation (GDPR) and now incorporated in to UK law effective, 1st January 2021 under Article 71 of the Withdrawal Agreement. Please click the following link to view our FULL terms& conditions. Privacy and Cookies Policy
We aim to process and despatch all completed orders received prior to 12:00 noon the same day All Items will be securely packed to prevent damage in transit. The vast majority of our goods come with a number of delivery options We will acknowledge all orders with an order confirmation sent your advised by address, the order confirmation will detail the item ordered by part number and or description, the price paid with Net and VAT where applicable and the delivery address, in addition each order will also receive a paid invoice receipt in PDF format detailing the net cost of the item(s) and VAT if applicable and the grand total charged. It is the customers responsibility to check the order confirmation email to ensure the delivery address is correct and complete, the items ordered are correct and the price charged is correct. Please contact us immediately if there are any discrepancies' so we may amend in a a timely manner.
Our products are offered subject to availability. In the rare event we cannot supply you with any part of your order we will contact you via email or phone to advise you and offer an immediate refund.
If goods are being delivered outside of the United Kingdom you as the purchaser will be responsible for any customs or duties that may be applicable to that country or territory, As the U,K. is now out of the European Union for goods shipped from the U.K. to EU countries we are required to provide the recipients National ID or passport number to the courier company for the purpose of collecting any tax and duties owed.
We can not accept responsibility for delays caused by Royal Mail. If it is of absolute importance you require your product by a certain date we strongly advise you use our guaranteed next working day Courier Service or Royal Mail tracked Special Delivery, you may select this service during the purchase check-out process for a small additional fee. Royal Mail will not accept any claim for delayed or lost packages until 21 working days have elapsed from the date of postage, if the delivery must be received by a certain date please use a tracked service. We recommend you do NOT book any installation service until you are in receipt of your item as delays can occur due to reasons beyond our control
We always obtain a Certificate of postage which is retained for 21 days and will be provided on request. Please also note that the maximum possible claim under standard Royal Mail is one hundred times the cost of a 1st class stamp, currently around £39.
In the rare event an item is lost by Royal Mail please note that we are unable to replace the product until you have complied with the Royal Mail procedures for standard insurance claims which state there must be a minimum delay of 15 working days from the date of postage before Royal Mail will consider an item lost. In the event the item is lost by a courier company, we will either send a replacement or immediately refund any payment in full.
Please allow 5 working days for your goods to arrive by Royal Mail, if you do not receive your goods after this period of time, please advise by contacting us at email@example.com with your order number. This number will be included in the e-mail you received when you ordered the goods from us. You must notify us with 10 days of the purchase date if an item has failed to arrive, after this date will be unable to support any claim. We will strive to resolve the issue as quickly as possible and to your complete satisfaction, remember if it's urgent we recommend you select the courier delivery option for the small additional cost.
When using our courier service someone will need to be available at the delivery address to sign for receipt of the package. The courier company will provide a scanned copy of the receiving signature on request as proof a package has been delivered.
Heavy weight items are exactly that and can only be delivered to a ground floor location, for safety reasons delivery drivers are not permitted to move heavy weight items up steps or stairs. Palletised orders can only be delivered where a pallet truck is able to move safely over a flat smooth surface such as concrete or tarmac, not over gravel or shingle where the wheels will sink and prevent movement. If there is any doubt please call us prior to the day of delivery for further advise or arrange for assistance to available to receive the order on the day of delivery
In the unlikely event the recipient claims the goods have not been delivered and the courier company has a signature as proof of delivery to the specified delivery address in the order, the recipient will be required to liaise directly with the courier company concerned, Kaizen Solutions EU Limited will be unable to arbitrate in this scenario. If a customer refuses to accept a delivery from a postal service or courier after order a product from Kaizen Solutions EU Limited this will be recorded as a refusal to accept the package or a similar description, this will be considered a return due to a change of mind and the return cost charged by the courier will be deducted and a refund less return charges processed only after the package has been safely received by us
After a period of 10 days or so after your purchase our server will automatically email you with an invitation to review the quality of your product and the level of service you receive, you may choose to ignore this or complete the survey at your discretion, If you complete the survey we may use your completed response in an anonymous publication on our site, please ignore the email request and do not complete the survey if you do not wish it to be published.
It is essential you open and check the condition of your order as soon as possible after receipt of the goods. In the rare situation your order arrives with damaged or missing components this must be notified in writing and emailed to us (firstname.lastname@example.org) within 48 hours of receiving your goods for compensation to be considered. Any claim notified after 48 hours will NOT be considered. In the case of a products be sold with a manufacturers warranty, the manufacturer will require the customer to contact their U.K. office DIRECTLY with purchase receipts and product serial numbers in the first instance, we can guide you on the information required and details of the manufacturer's U.K. office. Once an item has been installed no claims will be considered for damage or missing parts.
The Bidet Shower must be installed in compliance to your local water authority regulations, which is a legal requirement in the U.K., if you have any doubts please use a qualified plumber. Click for HERE to view extracts from the relevant water regulations applicable to England and Wales governing back flow prevention for hoses fitted adjacent to WC pans, other markets and territories will differ. The Bidet Shower must be fitted via a local water isolating valve (sold separately) and this should be used to isolate the water supply to the Bidet Shower after each use. No hand held sprayer / hose, including our models, should be left on or under constant water pressure when not being used. Hand held sprayers and hoses are not designed for use as a valve, the spring or rubber seal inside the sprayer / hose could malfunction and leak causing water damage when left under pressure. To avoid the possibility of leaks, ALWAYS connect the Bidet Shower via a local isolating valve and make sure to turn the valve off after each use and relieve the water pressure by spraying the remaining water into the toilet; it only takes a second and will provide years of trouble free use.
Kaizen Solutions will NOT be responsible for any water damage caused by the sprayer, hose, or fittings if left under continuous water pressure. Plus, turning off the local mains isolating valve and releasing the pressure in the hose will make your hose & sprayer last much longer.
Please Note: If there is a possibility the shower head can accidentally contact the water in the toilet bowl a suitably compliant anti-syphoning system must also be fitted to prevent back flow contamination of the water supply. Please consult the applicable WRAS regulations or those water regulations applicable to your region / territory. Click HERE to view extracts from the United Kingdom WRAS regulations applicable to back flow prevention for hoses fitted adjacent to toilet pans.
Please note all prices are subject to change without notice. We reserve the right to add and discontinue product lines as we see fit and without advance notice.
We source similar products from various manufacturers, occasionally due to this items may vary slightly to that depicted in the images; we guarantee the products we supply will always be fit for purpose and be of equal or superior quality / material than that depicted in the image or written description
Please view our warranty policy under the Product Info section above.
Return requests MUST be made within 15 days of receiving your order. . If you receive a defective product or wish to return an item, please email us at email@example.com to arrange an exchange or refund we will also advise the return address and provide you with a return reference number which is required to ensure your item is entered in to our system to complete the return process, any items arriving without a return reference number will NOT be processed until you have contacted us requesting the returns reference number. Exchange items will only be sent AFTER we have received the original item back from you in original condition, intact, unused, and in its original packaging. Products purchased as special orders i.e products that are out of stock or not available and we have ordered in based on a verbal or written request can not be cancelled once the order has been processed and paid for,this also applies to products you have ordered and requested us to hold pending delivery at a future date. Free delivery does not apply if you decide to return the item because of a change of mind, therefore the carriage cost will be deducted from the amount to be refunded, usually, £4.95 for Royal Mail and £9.95 for courier deliveries,if you have paid for special or expedited delivery services these are not refundable if you subsequently return an item. Any and all refunds can only be refunded to the original purchaser of the goods.
Warranty, We guarantee all of our products to be free of defects for a minimum of 6 months from the date of sale, any longer or extended warranty periods will be advised on the product page on our website if applicable. We aim to repair any defective items or if this is not possible replace with a like for like replacement, if this is not possible we shall refund your payment on receipt of the defective item.
Where a product is sold with a manufacturer's warranty this means the manufacturer or their U.K. subsidiary administers the warranty and frequently only the manufacture or their subsidiary will have trained technicians qualified to repair appliances and access to the parts required to repair a device. Kaizen Solutions will of course support and liaise with the manufacturer or their subsidiary on behalf of the customer, however, the manufacturer in most instances will require the customer to contact them with a copy of their purchase receipt and particulars of the product defect and Installation location. Where the fault lies with the installation and not a manufacturing defect with the product the manufacturer or Kaizen Solutions EU Limited accepts no responsibility for installation defects.
Warranty extensions offered by Kaizen Solutions EU Limited are only applicable to Aqua-Sigma branded products, for all other brands only the warranty explicitly offered by the manufacturer is valid. Warranty extensions offered by Kaizen Solutions EU Limited must be applied or actioned within 90 days of the purchase date of the goods. Likewise, product/customer service reviews offering an extension must be completed within 90 days of the purchase date for publication on our site, we also reserve the right to not publish reviews at our discretion.
Where Kaizen Solutions EU administers the warranty on behalf of the manufacturer is the responsibility of the customer to uninstall, package and return any defective part to us for repair or replacement. KAIZEN SOLUTIONS EU LIMITED will NOT be responsible for the cost of removal, return, or re-installation of products or any consequential loss or damage incurred by the failure of our products. Any compensation will be limited to the total value of the goods if purchased or the advertised price if provided free of charge. Please contact us for details of our returns address. We are unable to refund nor exchange special orders or spare parts.
These terms and conditions do not affect your statutory rights as governed by the laws of England.