Having been let down by another supplier and plumber booked in I was fairly desperate for help. I chose the right place, phone is always answered by a helpful person (and quickly). Lucas helped me with everything including clear instructions about reclaiming the VAT as my husband is disabled. Their service has been second to none. Thank you.

Very happy with the delivery service and the Japanese Toilet. The company is very helpful and someone actually always answers the phone when you call them! Excellent customer service. Cannot fault and would recommend.

Kaizen were the cheapest suppliers for the high-end toilets that we wanted. They were efficient and delivery was done in a timely way. Good customer service too by phone.

I purchased a VitrA V-Care Smart Bidet Toilet, Comfort with auto flush bundle for my father who unfortunately fell down the stairs earlier this year and was finding it extremely difficult to care for his personal toilet hygiene independently. Now the toilet is finally installed and fully functioning, I cannot stress how much this has improved the situation. The toilet does everything it states, washes, dries, warm seat, auto flush, seat automatically goes up and down. AMAZING purchase. I would like to thank Lucas for all his advise before we purchased the toilet and also for his help and information regarding any queries with the product after purchase. What a lovely company to deal with...delivery was fast, all emails answered very promptly. Fantastic